Stories Tagged as
Chatbot
Who's better at my job, Chinese AI or me?
by
Jennifer Pak
Dec 4, 2023
Makers of AI chatbots have promised it would change how we work. Our reporter put that theory to the test with China's Ernie Bot.
Has "unusually high call volume" become the norm for customer service?
Jul 27, 2023
Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go online instead.